bajik's Privacy Policy

1 Introduction

bajik ("we", "our", or "the bajik platform") operates a safe and trusted online casino and betting platform for players in Bangladesh. We take your privacy very seriously. This privacy policy explains what information we collect when you use bajik.cam, how that information is used, who it may be shared with, and what steps we take to protect your information.

By using bajik's services, you agree to the terms described in this privacy policy. This policy should be read together with bajik's Terms and Conditions and Responsible Gaming policy.

2 Scope of This Policy

This privacy policy applies to the bajik.cam website, its mobile version, and all related services. It covers the following:

• Information collected during registration and account management
• Information related to financial transactions and payments
• Information automatically collected while using the platform
• Information received through customer service interactions
• Information collected through cookies and similar technologies

3 What Information We Collect

To provide services on the bajik platform, we may collect the following types of personal information:

Personal identification information:

• Full name and date of birth
• National ID or passport number (for verification purposes)
• Email address and mobile number
• Current address and country

Financial information:

• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Financial records of gaming activity

Technical information:

• IP address and device information
• Browser type and operating system
• Login time, session data, and cookies data
• Navigation patterns and gaming activity on the platform

4 Sources of Data Collection

bajik collects your information from the following sources:

• Directly from you: during registration, login, deposits or withdrawals, and when contacting customer support
• Automatically: through cookies and log files while you use the platform
• From third-party verification services: when identity and age verification is required
• From payment processors: for the purpose of confirming transactions

5 Why We Use Your Information

bajik uses your information only for the following legitimate purposes:

• Account management: to create, verify, and manage your bajik account
• Payment processing: to securely complete deposit and withdrawal transactions
• Security and fraud prevention: to detect fraudulent activity and ensure platform security
• Legal compliance: to comply with applicable laws and regulations
• Customer service improvement: to resolve your issues and improve service quality
• Responsible gaming: to monitor gaming behavior and identify problematic patterns at an early stage
• Personalized experience: to display relevant games and offers based on your preferences
• Technical improvement: to test and improve platform performance and security

6 Marketing and Communications

With your consent, bajik may notify you by email about relevant promotions, bonus offers, and updates. You can stop these communications at any time — contact us via live chat or email us at [email protected].

7 When Information May Be Shared

bajik follows a strict privacy policy. Your information may only be shared in the following limited circumstances:

• Payment processors: with bKash, Nagad, Rocket, Upay, and banks solely for the purpose of completing transactions
• Identity verification services: during KYC (Know Your Customer) verification to meet regulatory requirements
• Technology partners: hosting and cybersecurity service providers necessary for platform operation
• Law enforcement agencies: on the basis of a valid legal order or obligation
• Fraud prevention: with relevant authorities in cases involving cybercrime or financial fraud

Apart from the above, bajik does not share your personal information with any third party.

8 Game Software Providers

The bajik platform offers games from various software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. These providers may access limited technical data (such as game session IDs) to ensure a secure gaming environment, but your personal identification information is not shared with them.

9 Use of Cookies

bajik.cam uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience. We use the following types of cookies:

• Essential cookies: required for the basic functionality of the platform; the site may not work properly without them
• Functionality cookies: to remember your preferences, such as language selection and login status
• Analytics cookies: to monitor platform usage and improve services
• Security cookies: to prevent fraud and unauthorized access

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working properly.

10 Security Measures

bajik uses industry-standard security technologies and practices to protect your personal information:

• SSL encryption: all data transfers are secured with 256-bit SSL encryption
• Data encryption: sensitive information is stored in encrypted form in the database
• Access controls: only authorized staff can access limited information on a need-to-know basis
• Regular security audits: regular audits are conducted to identify and address cybersecurity vulnerabilities
• Firewall and monitoring: automated monitoring systems are active to detect suspicious activity

11 Data Retention Period

bajik retains your information only for as long as necessary. In general:

• Information for active accounts is retained for as long as the account remains active
• Financial transaction records are retained for a defined period after account closure, as required by law
• Information related to fraud or legal investigations is retained until the investigation is concluded
• Marketing communication data is retained until you withdraw your consent

12 Your Rights Regarding Your Information

As a user of the bajik platform, you have the following rights regarding your personal information:

• Right of access: the right to know what information bajik holds about you
• Right to rectification: the right to request correction of inaccurate or incomplete information
• Right to erasure: the right to request deletion of your information in certain circumstances (subject to legal obligations)
• Right to restrict processing: the right to request that your information be used only for specific purposes
• Right to withdraw consent: the right to withdraw consent for marketing communications at any time
• Right to lodge a complaint: the right to file a complaint with the relevant authority if you are dissatisfied with how your information is handled

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request as promptly as possible.

13 Account Closure and Data Deletion

If you wish to close your bajik account, please contact our customer support team via live chat or email. After the account is closed:

• Your gaming activity and personal profile will be deactivated
• Certain financial records will be retained as required by law
• No further marketing communications will be sent to your email

14 Age Verification and Child Protection

bajik's services are for individuals aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory at the time of registration, and additional identity documents may be requested in cases of suspicion.

If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and all associated information will be deleted.

15 Privacy Policy Updates

bajik may change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A special notice will be displayed on the bajik.cam website
• The "Last updated" date at the top of this page will be changed

Continued use of bajik's services after any changes will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.

16 Third-Party Websites

If bajik.cam contains links to third-party websites, bajik is not responsible for the privacy practices of those websites. You are advised to read the privacy policy of any other website before visiting it.